If you place an order, I always do my best to ship within 1-2 business days. Separately placed orders will be shipped in separate packages, I do not currently combine orders.
Tracking will come to your email - if you have received tracking, and think your package is lost, please contact your local post office - all packages are shipped via USPS. Unforutnately I cannot be held responsible for any packages that have been lost or stolen in shipping, that is out of my control.
If you order a product by mistake, and wish to cancel your order, there is a 10% restocking fee. Please email oegedc@gmail.com within one hour of placing your order. Cancellations received after the one hour window will not be honored, and instead please follow the return steps below. Please be aware that in my sole discrection, OEG reserves the right to cancel any orders that are placed if they appear to be fraudulent, or exceed the maximum amount of products allowed per household (if noted in the product description).
While I hope you like your product, and want to keep it, returns can be made for up to seven days from the date your package is delivered. Returned items must be in new condition, in their original packaging and contain any documents that came along with the product. You are responsible for creating your own return shipping label. Please email me at oegedc@gmail.com before returning any product so I can provide you with the correct shipping address and I can keep an eye out. When I receive the product back, I will inspect it to make sure it is in it's original, unopened and unused condition, along with any documentation that went along with it, and refund your order minus a 10% restocking fee. Returned orders that do not meet this criteria may be partially refunded, or may not be eligible for a refund at my discretion. In the case of a returned item that does not meet the criteria, I can invoice you for the cost to ship it back to you a final time.