OEG is short for One-Eyed Ghost, which is the little logo you will find on all of my products and branding. Where did it come from? The ghost design is something I randomly started doodling one day, and found myself drawing it over and over again, and it just stuck!
Signing up for the OEG Newsletter is the best way to be sure of drop schedules, but I am active on my Instagram page and announce all of my drops there as well. Drops are often at 7:45 PM EST on Fridays, but I also like to do surprise unannounced ones too every so often.
All of my products are designed by me, then sourced, machined and assembled in USA, from either my own shop in Pennsylvania or with help from my machinist in Spokane, Washington.
If you place an order, I always do my best to ship within 1-2 business days. Separately placed orders will be shipped in separate packages, I do not currently combine orders.
Tracking will come to your email - if you have received tracking, and think your package is lost, please contact your local post office - all packages are shipped via USPS. Unforutnately I cannot be held responsible for any packages that have been lost or stolen in shipping, that is out of my control.
If you order a product by mistake, and wish to cancel your order, there is a 10% restocking fee. Please email oegedc@gmail.com within one hour of placing your order. Cancellations received after the one hour window will not be honored, and instead please follow the return steps below. Please be aware that in my sole discrection, OEG reserves the right to cancel any orders that are placed if they appear to be fraudulent, or exceed the maximum amount of products allowed per household (if noted in the product description).
While I hope you like your product, and want to keep it, returns can be made for up to seven days from the date your package is delivered. Returned items must be in new condition, in their original packaging and contain any documents that came along with the product. You are responsible for creating your own return shipping label. Please email me at oegedc@gmail.com before returning any product so I can provide you with the correct shipping address and I can keep an eye out.
My biggest priority is delivering you quality tools and knives that I would be proud to carry myself. All products I sell have been closely inspected for defects, and have been checked that they are in good working order. On the in-case I have overlooked an issue with a product, or you are dissatisfied with the quality of an item, I do not offer a formal warranty, but I am happy to have a conversation with you about how I can fix it or make it right. I take all customer concerns into consideration, and my goal is to solve your issue within reason, whether that means an adjustment needs to be made to a product, or it needs to be returned for a refund. Just to note, many my of products are one-offs and special releases, so a replacement may not be available. Feel free to reach out to me via email at oegedc@gmail.com to work through any issues.
By purchasing an OEG EDC product, you (the customer) agree to indemnify, defend and hold harmless OEG EDC and it's affiliates, from and against any and all losses, claims, obligations, liabilities, costs, and/or damages of any kind arising from any and all acts, or omissions of the customer in connection with the use of any OEG EDC products, and/or the willful misconduct or negligence that results in a claim. All customers agree to be at least 18 years of age to purchase from OEG EDC, and recognize that no products sold by OEG EDC will be knowingly shipped to a person who is under the prescribed age, or to any jurisdiction where it is unlawful to receive or possess such a product.
Customers and users assume all risk and liability for loss, damage and/or injury of any kind, to themselves, or others when using OEG EDC products. OEG EDC shall not be held responsible for any injury to a person or property that arises from the use or misuse of OEG EDC products.